Privacy Policy

01 Business Information

This Privacy Policy applies to information collected by Lexpert Automotive Inc ("Lexpert," "we," "us," or "our") in connection with our automotive repair and maintenance services and our website.

02 Information We Collect

We may collect the following categories of personal information:

• Contact information: name, phone number, email address, mailing address;
• Vehicle information: make, model, year, VIN, mileage, service history, diagnostic data;
• Transaction records: invoices, payment records, work orders, parts used;
• Communications: messages, appointment requests, service inquiries;
• Website usage data: IP address, browser type, pages visited, time and date of access (collected automatically via cookies or analytics tools).

03 How We Use Your Information

We use the personal information we collect for the following purposes:

• Scheduling and performing vehicle service and repairs;
• Communicating about appointments, service status, and completed work;
• Generating invoices and processing payments;
• Maintaining vehicle service records for warranty and history purposes;
• Sending service reminders (oil changes, inspections) if you have opted in;
• Complying with state licensing requirements and applicable law;
• Improving our services based on customer feedback;
• Responding to inquiries submitted through our website or by phone.

04 Information Sharing

Lexpert Automotive does not sell, rent or trade your personal information. We may share information only in these circumstances:

• Service providers: third-party vendors who assist with payment processing, appointment scheduling software, or accounting, under confidentiality obligations;
• Parts suppliers: limited vehicle and contact data necessary to order or warranty parts;
• Legal compliance: when required by law, subpoena, court order, or government authority;
• Business transfer: in connection with a merger, sale, or acquisition of the business, subject to the successor's privacy commitments.

05 Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction. Physical records are stored securely at our licensed facility. Digital records are protected by access controls and standard encryption practices.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights, we will notify affected individuals as required by applicable law.

06 Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you;
• Correction: request correction of inaccurate or incomplete information;
• Deletion: request deletion of your personal information, subject to legal retention requirements;
• Opt-out of marketing: unsubscribe from service reminders or promotional communications at any time;
• Data portability: request your information in a portable format where technically feasible.

To exercise any of these rights, contact us using the information in Section 11. We will respond within a reasonable time frame and consistent with applicable law.

07 Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and understand how visitors interact with our site. This may include:

• Essential cookies: required for the website to function properly;
• Analytics cookies: tools such as Google Analytics that collect anonymized usage data to help us improve the site.

You can disable cookies through your browser settings. Disabling certain cookies may limit website functionality. We do not use tracking cookies for targeted advertising.

08 Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

09 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records and invoices: minimum 7 years to meet tax and warranty documentation requirements;
• Vehicle diagnostic data: retained as part of service history while the customer relationship is active;
• Marketing consent records: until consent is withdrawn;
• Website analytics data: subject to the retention policies of the third-party analytics provider.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this policy periodically.

Continued use of our services after any update constitutes your acceptance of the revised policy.

11 Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to submit a concern: